When a company faces complaints from consumers, it often has multiple options for handling those complaints. Of course, some consumers may feel strongly enough about the issue and feel that it was not handled well enough so that additional action may be necessary. In such a case, class action litigation could result, and a company may have to determine how to handle the legal predicament.
Florida readers may be interested in a case involving Google that recently came to a settlement. According to reports, numerous consumers became displeased with their Google Pixel cellphones because they had defective microphones. The issue apparently stemmed from a hairline crack in a connective element of the phone. Google admitted that the issue existed and indicated that steps would be taken to address it. However, consumers became even more disgruntled because Google continued to sell the product despite its issues.
A class action lawsuit was filed against the company, and recently, Google agreed to settle the matter. The total amount of the settlement is $7.25 million, and some Pixel owners could receive up to $500 if they returned a defective phone only to be issued another defective phone. Individuals who had only one defective device could receive $350.
It can be difficult to find the best route for handling class action litigation. As this case shows, it may be in a company's best interests to settle the matter if that seems like a beneficial option. In order to determine what courses of action could best suit their circumstances, Florida business owners may want to discuss their concerns with their legal counsel.