Major companies are no stranger to lawsuits. It is common for consumers to feel that certain products are not performing as expected or that the company has violated their rights in some way. When this happens, companies could end up facing class action litigation due to claims from customers.
Florida readers may be interested in a class-action lawsuit that was recently brought against Apple. According to reports, consumers are claiming that Apple's Siri feature is recording private conversations after being accidentally triggered, and as a result, contractors hired to assess Siri's performance are hearing these private interactions. The suit claims that this issue violates customer privacy and that Apple failed to inform users that this unintentional recording could happen.
Apple typically saves voice recordings sent to the voice-recognition servers from Siri for six months in order for Siri's accuracy regarding the inquiries to be assessed. These recordings allegedly have a random identifier that do not associate the recordings with the user's Apple ID. Since the lawsuit, Apple has put the Siri grading program on hold, but it did not mention whether any changes could be made in relation to handling user data.
Though Apple has certainly seen its share of legal claims from disgruntled customers, class action litigation should always be taken seriously. If Florida companies are facing claims of this type, it is wise to understand how to best approach the cases. Because each case is different, business owners will certainly want to explore the various defense options available to them.